Shipping policy

Shipping & Delivery - Australia

Availability: All EME Machine Embroidery Design Collections will ship direct from our warehouse in Brisbane, Queensland normally the same day or within 1 business day of your order. Other products are subject to availability and you will be advised accordingly if any delay.

Carriers: We ship almost all of our packages via Australia Post. Sometimes, we do ship packages Fastway, TNT or Air Express. We do not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.

Tracking Information: Many of our shipping points provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.

Shipping & Delivery - United States / Canada

Availability: All EME Machine Embroidery Design Collections will ship direct from our warehouse in Bridgeman Downs, Australia, normally the same day or within 2 business days of your order. Other products are subject to availability and you will be advised accordingly if any delay.

Carriers: We ship almost all of our packages via Australia Post. Sometimes, we do ship packages Fedex or UPS. We do not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes.

United States Shipping: All orders will be charged the actual shipping charges from our warehouse to your door. Shipping days are business days. This excludes weekends and holidays.

Shipping & Delivery - All other International Destinations - UK, South Africa, New Zealand, Europe

Carriers: We ship all of our International packages via Australia Post. Please make sure that you give us an accurate street address that can be delivered to.

Tracking Information: Australia Post does provide us with a tracking number for your package. When we get that information we provide it to you right away.

International Orders: We do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices.